GDPR & Data Protection

The Travel Editions GDPR policy explains how we manage, protect and use personal data responsibly. At Travel Editions, we take the protection of your personal information seriously. Whether you are requesting a brochure, making an enquiry, booking a tour, joining our mailing list or travelling with us, we want you to feel confident that your details are handled carefully, securely and lawfully.

This page explains, in plain English, how we approach data protection under the UK General Data Protection Regulation, known as UK GDPR, and the Data Protection Act 2018.

It should be read alongside our full Privacy & Cookie Policy, which explains in more detail what information we collect, how we use it, how long we keep it and who we may need to share it with.

Who is responsible for your personal data?

Travel Editions Group Ltd is responsible for the personal data we collect and use in connection with our holidays, website, brochure requests, enquiries, bookings and marketing communications.

If you have any questions about how we use your personal information, or if you would like to exercise your data protection rights, you can contact us at:

Travel Editions Group Ltd
Telephone: 020 7251 0045
Email: tours@traveleditions.co.uk

What personal data do we collect?

The information we collect depends on how you interact with us.

For example, we may collect personal information when you:

request a brochure
make an enquiry
sign up to receive emails
complete a survey or questionnaire
make or manage a booking
travel on one of our tours
contact us by phone, email, post, online form or in person

This may include your name, title, address, email address, telephone number, booking details, travel preferences and, where needed for your holiday, passport information, dietary requirements, medical information, mobility or accessibility requirements and emergency contact details.

We may also collect limited information about how you use our website, including device, browser, traffic and analytics data, usually through cookies or similar technologies. More detail about this is available in our Privacy & Cookie Policy.

Why do we use your personal data?

We only use personal data where we have a clear reason to do so. This may include:

responding to your enquiry
sending you a brochure or information you have requested
setting up, managing and fulfilling your booking
providing important pre-departure and travel information
passing necessary details to airlines, hotels, tour managers, destination partners, transport providers and other suppliers involved in your holiday
processing payments securely
meeting legal, regulatory, security or immigration requirements
responding to feedback, questions or complaints
improving our tours, service, website and customer communications
sending marketing communications where you have agreed to receive them or where we are otherwise permitted to do so

We do not sell your personal data to third parties.

Our lawful basis for using your data

UK GDPR requires us to have a lawful basis whenever we use personal data. Depending on the situation, we may rely on one or more of the following:

Contract: when we need to use your information to provide a holiday, manage a booking or take steps at your request before you book.

Consent: where you have given us permission, for example to receive certain marketing communications or where we need your explicit consent to process sensitive information such as medical, dietary or accessibility details.

Legal obligation: where we need to use or keep information to comply with the law, regulatory requirements, accounting obligations, security requirements or official travel-related requests.

Legitimate interests: where we have a legitimate business reason to use your information in a fair and reasonable way, such as responding to enquiries, improving our services, analysing customer trends, managing our business and keeping records.

Vital interests: in rare circumstances, where we may need to use information to protect someone’s life or safety, for example in a medical emergency while travelling.

Sensitive personal information

Some information needs extra protection under data protection law. This includes health information, medical details, disability or mobility information, and some dietary information where it may reveal health or religious information.

We only ask for this type of information where it is relevant and necessary, for example to help make suitable travel arrangements, inform suppliers of dietary needs, support accessibility requirements or assist in an emergency.

Where appropriate, we will ask for your explicit consent to use this information.

Sharing your information

To provide your holiday, we may need to share relevant personal information with trusted third parties. These may include:

airlines and transport providers
hotels and accommodation providers
destination management companies
tour managers, guides and local representatives
insurance, emergency or assistance providers where relevant
payment processors
technology, reservations and CRM providers
professional advisers, regulators or authorities where required

We only share the information needed for the relevant purpose.

Some suppliers may be based outside the UK or European Economic Area. Where this happens, we take steps designed to ensure that your personal data remains protected in line with applicable data protection law.

Marketing communications

We may contact you with details of tours, brochures, events, surveys, competitions or other updates where you have agreed to receive marketing communications from us, or where we are otherwise permitted to do so.

You can change your marketing preferences or unsubscribe at any time by contacting us on 020 7251 0045 or by emailing tours@traveleditions.co.uk. You can also use the unsubscribe link in our marketing emails.

How we protect your data

We use appropriate technical, organisational and physical measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

We also expect our suppliers and service providers to handle personal data securely and only for the purposes for which it has been provided.

Payment card transactions are handled through secure payment providers. We do not use your payment details for any purpose other than processing payments and related transaction matters.

How long we keep your information

We only keep personal data for as long as necessary for the purpose for which it was collected, including to manage bookings, provide customer service, meet legal and accounting obligations, respond to questions or complaints, maintain business records and comply with regulatory requirements.

Where we no longer need to keep personal data, we will delete it securely or anonymise it so it can no longer identify you.

Your data protection rights

Under data protection law, you have rights in relation to your personal data. These may include:

the right to ask what personal data we hold about you
the right to request a copy of your personal data
the right to ask us to correct inaccurate or incomplete information
the right to ask us to delete your information in certain circumstances
the right to ask us to restrict how we use your information
the right to object to certain types of processing
the right to data portability in certain circumstances
the right to withdraw consent where we rely on consent
the right to complain to the Information Commissioner’s Office

These rights are not absolute and may depend on the reason we are using your data. For example, we may need to keep certain information to comply with legal, financial, booking or regulatory obligations.

To exercise your rights, please contact us at tours@traveleditions.co.uk or call 020 7251 0045.

Complaints

If you have a concern about how we have handled your personal data, please contact us first so that we can investigate and respond.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection matters.

Keeping this page up to date

We may update this page from time to time to reflect changes to our business, website, systems, suppliers or legal obligations.

Last updated: 9 July 2026